Are you
looking for Network Support Analyst
Job at Noida? Recently Dell Company has
announced the openings of Network Support Analyst at Noida. Want to know Job
details? Read more complete job openings details below.
Company Name: Dell
Designation/ Job Position: Network Support Analyst
Job Type/ Category: BPO/KPO
Required Educational Qualification:
Candidates are eligible with Any Degree
Required Experience: Applying Candidates Should has
minimum 1 to 2 Years experience required
Required skills/ Knowledge
Candidates must have excellent Knowledge of networking concepts and ability to competently speak to peers, other IT disciplines, and end users. Good practical knowledge in network environments. Applicant must have outstanding skills in verbal and written communications.
Candidates must have excellent Knowledge of networking concepts and ability to competently speak to peers, other IT disciplines, and end users. Good practical knowledge in network environments. Applicant must have outstanding skills in verbal and written communications.
Work Place:
Noida
Interview Place: Noida
Job Responsibilities
- Ability to
articulate and be precise in written and verbal communications.
- Able to coordinate network project tasks and maintenance windows with user community, peer network staff, and Change Management team.
- Ability to work with vendors and be professionally assertive when required.
- Able to relate information to technical and non-technical users, peers and senior leaders.
- Able to process ITAM and MACD items, and coordinate maintenance windows with user community and Change Management team.
- Able to work in Remedy on a list of delegated requests and incidents that must be completed within a fixed SLA.
- Ability to assign Remedy tickets to peer staff based on resource availability and competency.
- Review performance metrics for circuits and equipment and proactively open and resolve issues when need arises.
- Provide documentation as required including Asset Management, Smart-Net, RMA processing, IP management, Visio network topology, and others as required.
- Able to coordinate network project tasks and maintenance windows with user community, peer network staff, and Change Management team.
- Ability to work with vendors and be professionally assertive when required.
- Able to relate information to technical and non-technical users, peers and senior leaders.
- Able to process ITAM and MACD items, and coordinate maintenance windows with user community and Change Management team.
- Able to work in Remedy on a list of delegated requests and incidents that must be completed within a fixed SLA.
- Ability to assign Remedy tickets to peer staff based on resource availability and competency.
- Review performance metrics for circuits and equipment and proactively open and resolve issues when need arises.
- Provide documentation as required including Asset Management, Smart-Net, RMA processing, IP management, Visio network topology, and others as required.
Required Experience in following
fields
1. Candidates must have 1-2 years
hands-on experience with Remedy or similar major ticketing systems.
2. Candidates must have 1-2 years
experience coordinating with end users and peers, preferably in multiple IT
disciplines.
Salary: Best in Industry
Shift: Day/ Night Shift, Ready to Work in
Any Shift
Contract/ Agreement: Based on company need and rules
Selection/ Hiring process: Written Test, Interview
Apply details
Apply Mode:
Online
How to apply? : You should apply in online. Once
shortlisted your profiles then you call for interview
Apply Link: http://jobs.dell.com/in/india/engineering/jobid6490374-network-support-analyst
Dell Contact Details
Company Profile: For more than 28 years, Dell has
empowered countries, communities, customers and people everywhere to use
technology to realize their dreams. Customers trust us to deliver technology
solutions that help them do and achieve more, whether they’re at home, work,
school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Company Website: www.dell.com
Company Website: www.dell.com
Company contact address: +(91)-120-4773500 Plot No 3,
Noida Sector 125, Sec 125, Noida - 201303
