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Company Name: IBM (International Business Machines Corp.)
Company Website: www.ibm.com
About IBM
Job Title: Associate Technical Operations
Industry: IT/Software
Job Description
Support problem and change tickets for client support operations (e.g. storage systems or serve) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future. Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dipatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool teams members may also separately interac and exchange information with members of cross-pool teams. Implement medium to comples product upgrades and/or medium to complex security compliance correctios without assistance.
Educational Qualification
B.E/B.Tech/M.E/M.Tech/MCA
Eligibility: 0 to 23 months experience
Additional Skills
Good Communication Skills
Team Player
Job Location: Bangalore/NCR/Chennai/Hyderabad
Salary: Not disclosed by the Recruiter
Reference Link: http://www.naukri.com/customised/landing-page/ibm/2015/2912015.html
Interview Mode: Walk-in
Apply Mode: Online
Company Name: IBM (International Business Machines Corp.)
Company Website: www.ibm.com
About IBM
International Business Machines Corporation, incorporated on June 16, 1911, is a technology company. The Company operates five business segments: Global Technology Services (GTC) and Global Business Services (GBS), Software, Systems and Technology (STG), and Global Financing. Global Technology Services (GTS) primarily provides IT infrastructure and business process services.
Global Technology Services
The Company's GTC segment's services include Strategic Outsourcing, Global Process Services, Integrated Technology Services, Cloud and Technology Support Services (Maintenance Services). Strategic Outsourcing delivers IT outsourcing services. Strategic Outsourcing, which includes Global Process Services, delivers a range of offerings, including processing platforms and business process outsourcing. Integrated Technology Services delivers a portfolio of project-based and managed services. Cloud delivers a set of cloud services ranging from assisting clients with building their own private clouds, to building managed clouds, and allowing clients to leverage standardized cloud infrastructure services from the SoftLayer and Cloud Managed Services offerings. Technology Support Services (Maintenance Services) delivers a line of support services from product maintenance through solution support.
Job Title: Associate Technical Operations
Industry: IT/Software
Job Description
Support problem and change tickets for client support operations (e.g. storage systems or serve) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future. Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dipatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool teams members may also separately interac and exchange information with members of cross-pool teams. Implement medium to comples product upgrades and/or medium to complex security compliance correctios without assistance.
Educational Qualification
B.E/B.Tech/M.E/M.Tech/MCA
Eligibility: 0 to 23 months experience
Additional Skills
Good Communication Skills
Team Player
Job Location: Bangalore/NCR/Chennai/Hyderabad
Salary: Not disclosed by the Recruiter
Reference Link: http://www.naukri.com/customised/landing-page/ibm/2015/2912015.html
Interview Mode: Walk-in
Apply Mode: Online
